Return & Refunds Policy

1. Returns

Eligibility

• Products are eligible for return within [3] days of delivery.
• Returned items must be unused, in their original packaging, and in the same condition as received.
• Certain items, such as customized products, perishable goods, or used items, are non-returnable.

Return Process

1. Contact our customer service team at [[email protected]] to initiate a return.
2. Provide your order number, proof of purchase, and reason for the return.
3. Once approved, you will receive instructions on how to return the item.
4. Customers are responsible for return shipping costs unless the item received is incorrect or defective.

2. Refunds

Eligibility

• Refunds are processed after the returned item is inspected and approved.
• Refunds will be issued to the original payment method (Cash on Delivery) in the form of a store credit or bank transfer.

Refund Timeline

• Inspection and processing of refunds may take up to [3] business days after we receive the returned item.
• Customers will be notified via email or phone once the refund is processed.

3. Exchanges

• Exchanges are only offered for items of equal or lesser value, subject to availability.
• To exchange an item, follow the same process as returns.

4. Damaged or Defective Items

• If you receive a damaged or defective item, notify us within [3] days of delivery.
• Provide photographs of the damage or defect along with your order number.
• A replacement or full refund will be provided after verification.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized products
• Perishable goods
• Used items

6. Changes to the Policy

• Stefan Escapes reserves the right to modify this policy at any time. Changes will be effective immediately upon posting.

7. Contact Us

For questions about returns or refunds, contact us:[email protected]